FAQs: SEQUENTRA

ACCOUNTING CAPABILITY

GENERAL ACCOUNTING

Q1. Can the lease data from Sequentra be fed into Financial Managements Systems such as SAP & Oracle?
A1. Yes. The data can be placed into various financial management systems via flat file, file feed or web service call, system depending.

Q2. Does Sequentra have the ability to handle/issue/pay invoices both from a landlord’s point of view charging rent, and a tenant’s point of view paying rent? If a client is currently using a financial system, can Sequentra replace these from an invoicing standpoint?
A2. Sequentra does not issue invoices. The client-side financial system is used to do this and we would not look to replace that. As previously mentioned, Sequentra offers an integration that contains all the relevant financial information, enabling the client-side rent payment system to receive and pay.

Q3. Can Sequentra hold insurance information for freehold properties?
A3. Yes. Typically, a new tab would be created at the Building level to hold the relevant insurance data.

Q4. Can the system hold different currency rates at various times?
A4. Yes, it can hold multiple rate values for a specific data point over time. This is how it manages, for example, currency exchanges and their fluctuations over time so that historical reporting is correct.

Q5. Can Sequentra track turnover rent?
A5. Yes.

REPORTING

GENERAL

Q1. Does Sequentra have the ability to aggregate multiple reports into a summary report?
A1. Yes. Sequentra has advanced reporting capability and the reports function is fully customisable to the needs of the client.

Q2. Does the critical dates report pull through termination, renewal, and break option data?
A2. Yes.

GENERAL QUESTIONS

Q1. Is it possible to track Work Station (WS) and Full Time Employee/Headcount (FTE) numbers?
A1. Yes.

Q2. Alerts – does the system flags upcoming renewals and break options, sending alerts to the necessary people?
A2. Yes.

Q3. Can additional data that has been added to the system be pulled through to the graphical dashboard?
A3. Yes.

Q4. What is the maximum number of records the system can hold?
A4. Sequentra is a highly-scalable tool. As part of the implementation we will work with you to determine your needs and ensure the appropriate architecture is in place.

TECHNICAL

HOSTING & LOCATION REACH

Q1. Where is global hosting?
A1. Hosting is based in Dallas, Texas, USA and DR (Disaster Recovery) is hosted in Atlanta, Georgia, USA.

Q2. Is Sequentra globally accessible 24/7?
A2. Yes.

LANGUAGES

Q1. What is Sequentra’s multilingual capability?
A1. Sequentra is available in 7 languages: Chinese, English, French, German, Italian, Japanese and Spanish, with additional languages to be added.

Q2. How easy would it be to add new languages?
A2. It depends on the language, and the Sequentra team would be happy to discuss your needs and how best to meet them.

Q3. Is there a drop down option to change the language the technology appears in?
A3. Yes, under language preferences.

SIGN ON

Q1. Does Sequentra have Single Sign On (SS0) capability?
A1. Yes. Sequentra can discuss your specific technical requirements and ensure that SSO and multi-factor authentication are enabled.

BACK UP & RECOVERY

Q1. How is Sequentra being monitored?
A1. Sequentra has active monitoring and alert notifications utilizing an industry-leading product that allows for diagnostics down to the individual transaction.

Q2. What is the RPO (Recovery Point Objective) if a critical component within the system fails? How soon will the solution be operational again?
A2. RTO is 4 hours and RPO is 1 hour

USERS

Q1. Are there a maximum number of users who can access the system?
A1. Sequentra is designed to accommodate clients from user to hundreds of users. We will work with you during the transition process to ensure your user needs are accommodated.

Q2. How are users added to the system, would this be done by the client or CBRE Sequentra team?
A2. Authentication would be done via the client’s Identity Management System in the case of SSO, and authorization would be setup by the CBRE Sequentra team.

Q3. Is it possible to restrict some users from accessing certain data?
A3. Yes, this can be done through imposing various restrictions on user access, allowing users to see only what they need.

DATA & SECURITY

Q1. How are data and passwords stored? Are they encrypted? How easily accessible would they be?
A1. Sequentra offers a robust platform that utilizes encryption protocols for data in transit and at rest. Details can be provided on request.

Q2. How does Sequentra communicate with other systems/what capability does it have to do this?
A2. Sequentra has considerable experience integrating to 3rd party systems. We are happy to discuss your technical requirements and architect a solution that is best for you.